EMS Billing F.A.Q.

EMS billing is a service fee charged by the City of West Carrollton for ambulance transportation to a hospital facility.

The cost to operate the fire department and emergency medical service has risen over the years and billing for EMS calls helps off-set the expenses.

We will bill only the insurance carriers of West Carrollton residents who are insured or have Medicare coverage. In other words, if you live in West Carrollton and do not have health insurance, we will not bill you. We will bill all non-residents even if they are not insured.

For those who live in West Carrollton, the ambulance bill goes directly to third-party payers. Third-party payers include Medicare, Medicaid and private health insurers. No bill should ever be sent to persons living in West Carrollton even if third-party payers do not pay.

For those who do not live West Carrollton, the initial ambulance transport billing goes to a third-party payer, if available. If the bill is not paid by Medicare, Medicaid or a private health insurer, we will bill the individual.

You may receive an Explanation of Benefits (EOB) from your insurance carrier. This is not a bill. Your insurance carrier may not reimburse the city for the full fee, but if you live in West Carrollton, you are not responsible for this difference.

EMS reports are available in compliance with the HIPAA privacy laws to protect the medical information of all patients.  Contact the fire department at 937-847-4645 to request a copy of an EMS report.

The city contracts with Medicount Management to process all EMS billing.  Please feel free to call them with any questions or concerns related to your ambulance bill at 1-800-962-1484.

To obtain a copy of your ambulance bill, please visit www.chartswap.com, register to create a login and submit your request.