A new website is helping Miami Valley Lighting (MVLt) better serve customers by simplifying how streetlight outages are reported and giving customers a way to track and record feedback about service.

If you notice a street light or public area light is out, please log on to our new website www.lightingsimplified.com.

Before the website, customers had to call, fax or email concerns about streetlights, but didn't have a way to track the calls or provide feedback. Using the website, customers report the problem, get an immediate acknowledgement and receive a follow-up email when the problem has been resolved.

The website was created around the fact that consumers generally noticed outdoor light outages while they were mobile, the site was built responsively, automatically adjusting desktop computers or mobile devices with the capability to report up to 10 outages on one ticket if needed.
 
"It becomes a two-way communication," reports Linda Ponikwia, Vice President.
 
In addition to being a communication tool, the website can provide additional benefits to customers.Communities stretched thin by budget constraints can now easily enlist help from the public. A resident who notices a streetlight is out can now report it on the website immediately.

In the past, a resident had to report the outage as well as any follow-up concerns to a city employee, who in turn reported it to MVLt. Now, the resident can simply report the outage and receive updates on the repair from MVLt. The city will get one monthly report about all outages in their community, including those made by residents directly to the website.
 
"The residents can help in keeping the community bright," Ponikwia said. "Ideally, we would like to link this website on the community's website. And with the help of our communities, we can identify lights that are not working and restore them to service more quickly and efficiently."
 
Eventually, the website will also provide information about products and services.
 
Now that the website has been launched, customers are being directed to the website to report streetlight outages. Customer feedback will help MVLt stay connected to customers.
 
Please note if you need to contact the Customer Service Department, the toll-free number is 1-888316-2393 and the fax number has changed to (937) 331-4881.